shippinganddelivery – innergyincense

At INNERGY INCENSE, we want the experience of receiving your incense to feel as effortless as the ritual itself.

Our U.S. orders are fulfilled from inventory stored in fulfillment centers within the United States, helping us provide fast and reliable delivery to our customers.

U.S. Shipping

We currently ship within the United States.

Standard Shipping
Orders under $39: $4.99

Free Standard Shipping
Orders of $39 or more after discounts and before tax qualify for free standard shipping.

Processing & Delivery

Most orders are processed within 1–2 business days.

Standard delivery typically takes approximately 3–7 business days after your order has been processed.

Business days are Monday through Friday, excluding major U.S. holidays.

Delivery estimates are provided as a guideline and are not guaranteed. During holidays, promotional periods, severe weather, or carrier disruptions, delivery may take longer.

Alaska, Hawaii & Remote Areas

We may ship to Alaska, Hawaii, Puerto Rico, and certain other U.S. territories where fulfillment is available.

Delivery may take longer and additional shipping charges may apply.

Free-shipping promotions may exclude certain remote destinations.

Order Tracking

Once your order ships, you will receive an email containing tracking information.

Tracking information may take up to 24–48 hours to update after shipment.

Orders may be delivered by Amazon Logistics or other national and regional carriers depending on availability and destination.

Multiple Shipments

To help your order arrive as quickly as possible, items from the same order may occasionally arrive in separate packages.

You will not be charged additional shipping fees because an order is split into multiple shipments.

Incorrect Shipping Address

Please review your shipping address carefully before submitting your order.

Once an order enters fulfillment, we may not be able to change or redirect the shipping address.

If you notice an error, contact us as soon as possible at:

[CustomerService@innergyincense.store]

We cannot guarantee that changes can be made after an order has been submitted.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first:

Check around your property, mailbox, front desk or parcel room; ask household members or neighbors; and allow up to 24 hours, as some carriers mark packages delivered shortly before final delivery.

If the package is still missing, contact us and we will help investigate.

Shipping Delays

If we become aware that we cannot ship your order within the timeframe originally stated, we will contact you with an updated estimate and, where required, give you the option to continue waiting or cancel the affected order for a refund.