PRIVACY POLICY
INNERGY INCENSE (“INNERGY,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use and share information when you visit www.innergyincense.com, make a purchase, contact us, subscribe to marketing communications, or otherwise interact with our services.
Information We Collect
We may collect information that you provide directly to us, including your name, billing and shipping address, email address, telephone number, order information, customer-service communications, product reviews, survey responses and marketing preferences.
When you use our website, certain information may also be collected automatically, including IP address, browser type, device information, pages viewed, referring websites, approximate location, cookie identifiers and information about how you interact with our website.
Payment information may be collected and processed by third-party payment providers. INNERGY generally does not directly store complete payment card numbers.
How We Use Information
We may use personal information to:
Process and fulfill orders; provide shipment and tracking information; process returns and refunds; respond to customer-service requests; prevent fraud and protect our website; improve our products and website experience; understand purchasing and browsing behavior; provide personalized product recommendations; send transactional communications; and, where permitted, send marketing communications.
Fulfillment Partners
We use third-party service providers to process and fulfill orders.
Orders placed through our website may be fulfilled using inventory stored in U.S. fulfillment centers operated by third-party logistics providers.
We share only the information reasonably necessary to fulfill and deliver your order.
Cookies & Analytics
Our website may use cookies and similar technologies for functionality, analytics, personalization and advertising.
These technologies may be provided by services such as Google, Meta, TikTok or other analytics and advertising providers.
You may be able to manage non-essential cookies through our Cookie Settings tool.
Advertising Partners
We may work with advertising and analytics providers that receive information about website activity.
Under certain U.S. state privacy laws, some forms of targeted advertising or data sharing may be legally defined as a “sale” or “sharing” of personal information even when no money changes hands.
Where legally required, we will provide applicable opt-out mechanisms through our Cookie Settings or privacy controls.
Email Marketing
If you subscribe to our emails, we may send you product updates, brand stories, promotions and other marketing communications.
You may unsubscribe at any time using the unsubscribe link included in our emails.
Transactional messages relating to orders, shipping, security or customer service may still be sent.
U.S. commercial email rules require businesses to provide clear opt-out mechanisms and valid sender information.
Sharing Personal Information
We may share personal information with service providers that help us operate our business, including:
Payment providers, ecommerce platforms, website hosting providers, fulfillment and shipping providers, analytics services, advertising platforms, email providers, fraud-prevention services, professional advisers and customer-support providers.
We may also disclose information when required by law or when reasonably necessary to protect our rights, customers or services.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including fulfilling orders, maintaining business and tax records, preventing fraud and meeting legal obligations.
Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information, including the right to request access, correction or deletion of certain personal information and, where applicable, to opt out of certain uses of personal information for targeted advertising.
To make a privacy request, contact:
[CustomerService@innergyincense.store]
We may need to verify your identity before processing certain requests.
California law requires commercial websites collecting personally identifiable information from California residents to conspicuously maintain a privacy policy.
Children
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Data Security
We use reasonable administrative, technical and organizational safeguards designed to protect personal information.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
International Processing
INNERGY is operated by a company based in China, while our customers and fulfillment operations may be located in the United States.
As a result, personal information may be processed in countries other than the country in which you live.
Where required, we take reasonable steps to handle such information in accordance with applicable law.
Changes to This Policy
We may update this Privacy Policy periodically.
The updated version will be posted on this page with a revised effective date.
Contact
INNERGY INCENSE
Operated by: [Shanghai Wawo Co., LTD]
Registered Address: [No. 5, Yanping Road, Jing ‘an District, Shanghai]
Privacy inquiries:
